1st/2nd line Support Engineer - SC Cleared

Eurobase People

Posted on Jan 23, 2024 by Eurobase People
Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
£22.6 - £22.6 Hourly
Full-Time

Contract Information

Duration: 3 months (Potential contract to permanent option)

Location: Milton Keynes (Full time on site)

Rate: £22.58 Per Hour - Inside/Umbrella

SC Clearance Required

Please do not apply if you do not have ACTIVE SC Clearance

Day to day duties and expectations

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide Technical Leadership in own specific area of expertise.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Contribute to the development of technical procedures and standards to meet business and customer requirements.

Escalate issues in line with company processes to ensure customer demands are met.

Able to communicate on complex issues to meet business and customer requirements to avoid escalations.

Evaluate escalations and resolve appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Identify own development needs in line with business objectives.

Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.

Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Ensure Department/Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Keep skills up to date with IT industry standards as appropriate to the role/Contract

Attain and maintain accreditations as appropriate to the role/Contract

Skills/experience required in detail

Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer

Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure

Committed to customer satisfaction and ownership of issues

Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook

Experience with supporting remote workers across a VPN

Demonstrates analytical and systematic approach to resolving complex problems and assignments.

Takes initiative in identifying and negotiating appropriate development opportunities.

Able to define and follow instructions and procedures

Proven experience in IT Service environment.

Demonstrates the ability to absorb and apply technical information.

Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Ideally certified in appropriate technologies to support business strategy.

Demonstrates an organised approach to work.

Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.

Proven ability to work under pressure and to tight deadlines.

Routine administrative skills

Demonstrates effective interpersonal, literacy and numeracy skills

Demonstrates awareness of health and safety at work

Qualifications required if any

GCSE A-C Maths and English


Reference: 2706443041

https://jobs.careeraddict.com/post/87187105

This Job Vacancy has Expired!

Eurobase People

1st/2nd line Support Engineer - SC Cleared

Eurobase People

Posted on Jan 23, 2024 by Eurobase People

Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
£22.6 - £22.6 Hourly
Full-Time

Contract Information

Duration: 3 months (Potential contract to permanent option)

Location: Milton Keynes (Full time on site)

Rate: £22.58 Per Hour - Inside/Umbrella

SC Clearance Required

Please do not apply if you do not have ACTIVE SC Clearance

Day to day duties and expectations

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide Technical Leadership in own specific area of expertise.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Contribute to the development of technical procedures and standards to meet business and customer requirements.

Escalate issues in line with company processes to ensure customer demands are met.

Able to communicate on complex issues to meet business and customer requirements to avoid escalations.

Evaluate escalations and resolve appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Identify own development needs in line with business objectives.

Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.

Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

Ensure Department/Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Keep skills up to date with IT industry standards as appropriate to the role/Contract

Attain and maintain accreditations as appropriate to the role/Contract

Skills/experience required in detail

Experience in a Second Line Support capacity, with demonstrable experience of resolving incidents for a large corporate customer

Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure

Committed to customer satisfaction and ownership of issues

Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook

Experience with supporting remote workers across a VPN

Demonstrates analytical and systematic approach to resolving complex problems and assignments.

Takes initiative in identifying and negotiating appropriate development opportunities.

Able to define and follow instructions and procedures

Proven experience in IT Service environment.

Demonstrates the ability to absorb and apply technical information.

Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Ideally certified in appropriate technologies to support business strategy.

Demonstrates an organised approach to work.

Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.

Proven ability to work under pressure and to tight deadlines.

Routine administrative skills

Demonstrates effective interpersonal, literacy and numeracy skills

Demonstrates awareness of health and safety at work

Qualifications required if any

GCSE A-C Maths and English

Reference: 2706443041

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