Desktop Support Engineers (1st/2nd line)

People Source Consulting Ltd

Posted on Jan 23, 2024 by People Source Consulting Ltd
Antrim, County Antrim, United Kingdom
IT
Immediate Start
£30k - £40k Annual
Contract/Project

We are looking for several Desktop/IT Support Engineers located in Belfast.

Salary PAYE equal to £30,000 - £40,000 per annum DOE

Hybrid working. This role is a contract role lasting 18 months and will require someone to be onsite in Belfast 2 days per week.

Duties:

  • Technical support
  • Resolving technical issues
  • Elevating customer experience.
  • Own and oversee the customer support experience, offering proactive support advice
  • Resolve customer technical issues through collaboration and best practice troubleshooting
  • Identify cases necessitating escalation and liaise with subject matter experts
  • Create and manage incident management requests directed to product/engineering groups.
  • Facilitate technical collaboration and engagement
  • Contribute to initiatives for case deflection, automation, and digital self-help assets.

You will have a broad IT support background with the following knowledge:

  • Networking knowledge, including DNS, TCP/IP, and Sub-netting.
  • Familiarity with web standards and technologies like HTTP, JavaScript, CSS, XML.
  • SharePoint and MS Teams

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.


Reference: 2706375822

https://jobs.careeraddict.com/post/87187050

This Job Vacancy has Expired!

People Source Consulting Ltd

Desktop Support Engineers (1st/2nd line)

People Source Consulting Ltd

Posted on Jan 23, 2024 by People Source Consulting Ltd

Antrim, County Antrim, United Kingdom
IT
Immediate Start
£30k - £40k Annual
Contract/Project

We are looking for several Desktop/IT Support Engineers located in Belfast.

Salary PAYE equal to £30,000 - £40,000 per annum DOE

Hybrid working. This role is a contract role lasting 18 months and will require someone to be onsite in Belfast 2 days per week.

Duties:

  • Technical support
  • Resolving technical issues
  • Elevating customer experience.
  • Own and oversee the customer support experience, offering proactive support advice
  • Resolve customer technical issues through collaboration and best practice troubleshooting
  • Identify cases necessitating escalation and liaise with subject matter experts
  • Create and manage incident management requests directed to product/engineering groups.
  • Facilitate technical collaboration and engagement
  • Contribute to initiatives for case deflection, automation, and digital self-help assets.

You will have a broad IT support background with the following knowledge:

  • Networking knowledge, including DNS, TCP/IP, and Sub-netting.
  • Familiarity with web standards and technologies like HTTP, JavaScript, CSS, XML.
  • SharePoint and MS Teams

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Reference: 2706375822

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