Service Desk Manager

Deerfoot I.T. Resources Ltd

Posted on Jan 23, 2024 by Deerfoot I.T. Resources Ltd
Portishead, Somerset, United Kingdom
IT
Immediate Start
£50k - £55k Annual
Full-Time

Do you have Service Desk Manager experience, and are you seeking a new job in Portishead (North Somerset)? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Manager, and the role comes with a salary of up to £55,000 p/a and excellent benefits.

As a Service Desk Manager, you will play a crucial role in ensuring the efficient operation of the IT support function. You will lead the team of five IT Engineers, providing guidance, training, and support to deliver excellent technical assistance to end users. Extra duties on an out-of-hours basis may be required occasionally and are considered part of the role. This includes travelling to any of our clients' other sites in surrounding area.

To give you an idea of how this Service Desk Manager role would look and feel, here are some of the things you could expect to do:

  • Set performance goals, monitor progress, and conduct regular performance reviews
  • Foster a positive and collaborative team culture
  • Provide training and development opportunities to team members
  • Oversee the daily operations of the IT service desk, ensuring timely and efficient issue resolution
  • Handle escalated support requests and complex technical issues

To apply for this Service Desk Manager role, you will need a degree in information technology or a related field and proven experience in IT support, with at least 3-5 years in a leadership or supervisory role. Managing a team of 5 members - 60% management/40% technical

You will also require the following:

  • Knowledge of IT systems, infrastructure, and emerging technologies, particularly with Microsoft Azure, Microsoft Remote Desktop and O365
  • Excellent communication and interpersonal skills
  • Exceptional problem-solving and decision-making abilities

In return for your dedication, collaboration and commitment, you'll receive a generous salary of up to £55,000 p/a and a benefits package, joining a welcoming and inclusive culture.

To apply for this inclusive and collaborative Full time Service Desk Manager job in Portishead, please contact Deerfoot IT Recruitment today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.


Reference: 2706293675

https://jobs.careeraddict.com/post/87168802

This Job Vacancy has Expired!

Deerfoot I.T. Resources Ltd

Service Desk Manager

Deerfoot I.T. Resources Ltd

Posted on Jan 23, 2024 by Deerfoot I.T. Resources Ltd

Portishead, Somerset, United Kingdom
IT
Immediate Start
£50k - £55k Annual
Full-Time

Do you have Service Desk Manager experience, and are you seeking a new job in Portishead (North Somerset)? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Manager, and the role comes with a salary of up to £55,000 p/a and excellent benefits.

As a Service Desk Manager, you will play a crucial role in ensuring the efficient operation of the IT support function. You will lead the team of five IT Engineers, providing guidance, training, and support to deliver excellent technical assistance to end users. Extra duties on an out-of-hours basis may be required occasionally and are considered part of the role. This includes travelling to any of our clients' other sites in surrounding area.

To give you an idea of how this Service Desk Manager role would look and feel, here are some of the things you could expect to do:

  • Set performance goals, monitor progress, and conduct regular performance reviews
  • Foster a positive and collaborative team culture
  • Provide training and development opportunities to team members
  • Oversee the daily operations of the IT service desk, ensuring timely and efficient issue resolution
  • Handle escalated support requests and complex technical issues

To apply for this Service Desk Manager role, you will need a degree in information technology or a related field and proven experience in IT support, with at least 3-5 years in a leadership or supervisory role. Managing a team of 5 members - 60% management/40% technical

You will also require the following:

  • Knowledge of IT systems, infrastructure, and emerging technologies, particularly with Microsoft Azure, Microsoft Remote Desktop and O365
  • Excellent communication and interpersonal skills
  • Exceptional problem-solving and decision-making abilities

In return for your dedication, collaboration and commitment, you'll receive a generous salary of up to £55,000 p/a and a benefits package, joining a welcoming and inclusive culture.

To apply for this inclusive and collaborative Full time Service Desk Manager job in Portishead, please contact Deerfoot IT Recruitment today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 2706293675

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