Lead IT Engineer/Senior IT Engineer

Tank Recruitment Limited

Posted on Jan 23, 2024 by Tank Recruitment Limited
Oxfordshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Position: Lead/Senior IT Support Engineer

Location: Oxfordshire

Type: Full-time, Permanent

Primary Purpose: A well-established IT services provider seeks an Onsite IT Support Engineer for a client in the education sector. This role involves being the primary contact for IT support, managing escalations, and leading a small team for seamless IT operations.

Key Responsibilities:

  1. First Point of Contact:

    • Resolve support calls, emails, and walk-ups promptly.
  2. Team Leadership:

    • Escalate and guide the onsite apprentice and other team members.
  3. Ticket Management:

    • Log and manage incident and request tickets efficiently.
  4. Client Support and Communication:

    • Provide support and communicate updates to the client.
  5. Business Improvement:

    • Collaborate with the Helpdesk Management Team for continuous improvements.

Behaviors Required:

  • Strong communication skills.
  • Professional, approachable, and flexible demeanor.
  • Team player with positive energy and customer-focused mindset.
  • Attention to detail and ability to think creatively for solutions.

Person Specification:

Minimum (Technical):

  • Excellent knowledge in Windows 7/8/10/11 and MacOS installation.
  • Strong network troubleshooting skills.
  • Familiarity with Email Management/Configuration (Office365).
  • Exposure to InTune/Microsoft Endpoint Manager.
  • 2+ years' experience in medium-large businesses.
  • Good working knowledge of Active Directory and NTFS permissions.

Desirable (Technical):

  • Wireless management (Ubiquiti, Meraki, Netgear).
  • Group policy management and software distribution.
  • Certifications: Microsoft MS-100, MS-101, MS-700, Apple Certified Support/IT Professional.

If you are a motivated IT professional looking for a role such as this, apply by submitting your resume and a cover letter


Reference: 2706293639

https://jobs.careeraddict.com/post/87168796

This Job Vacancy has Expired!

Tank Recruitment Limited

Lead IT Engineer/Senior IT Engineer

Tank Recruitment Limited

Posted on Jan 23, 2024 by Tank Recruitment Limited

Oxfordshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Position: Lead/Senior IT Support Engineer

Location: Oxfordshire

Type: Full-time, Permanent

Primary Purpose: A well-established IT services provider seeks an Onsite IT Support Engineer for a client in the education sector. This role involves being the primary contact for IT support, managing escalations, and leading a small team for seamless IT operations.

Key Responsibilities:

  1. First Point of Contact:

    • Resolve support calls, emails, and walk-ups promptly.
  2. Team Leadership:

    • Escalate and guide the onsite apprentice and other team members.
  3. Ticket Management:

    • Log and manage incident and request tickets efficiently.
  4. Client Support and Communication:

    • Provide support and communicate updates to the client.
  5. Business Improvement:

    • Collaborate with the Helpdesk Management Team for continuous improvements.

Behaviors Required:

  • Strong communication skills.
  • Professional, approachable, and flexible demeanor.
  • Team player with positive energy and customer-focused mindset.
  • Attention to detail and ability to think creatively for solutions.

Person Specification:

Minimum (Technical):

  • Excellent knowledge in Windows 7/8/10/11 and MacOS installation.
  • Strong network troubleshooting skills.
  • Familiarity with Email Management/Configuration (Office365).
  • Exposure to InTune/Microsoft Endpoint Manager.
  • 2+ years' experience in medium-large businesses.
  • Good working knowledge of Active Directory and NTFS permissions.

Desirable (Technical):

  • Wireless management (Ubiquiti, Meraki, Netgear).
  • Group policy management and software distribution.
  • Certifications: Microsoft MS-100, MS-101, MS-700, Apple Certified Support/IT Professional.

If you are a motivated IT professional looking for a role such as this, apply by submitting your resume and a cover letter

Reference: 2706293639

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