1st Line Support

Michael Page Technology

Posted on Jan 22, 2024 by Michael Page Technology
Stirling, Stirlingshire, United Kingdom
IT
Immediate Start
£25k - £28.3k Annual
Full-Time

The 1st Line Support Analyst will be the first point of contact for end users with IT issues.

Client Details

A well established organisation.

Description

In this role you will be working closely with the IT Manager and Senior IT Technicians, and you will be rewarded with a salary of up to £28,273 per anum, 35 days annual leave, Life Assurance an excellent pension plus additional excellent benefits. This role is Hybrid - 2 days in the office and 3 days from home.

Below is a snippet of what you will do:

  • Provide 1st line technical support to team members.
  • Handle and resolve IT related queries and issues.
  • Ensure the functionality and efficiency of computer systems.
  • Report on any unresolved issues to the 2nd line of support.
  • Maintain records of software licences.
  • Set up new users' accounts and profiles.
  • Conduct regular system checks for security purposes.

Profile

What you will bring:

  • Excellent problem-solving skills.
  • Strong knowledge of MS Applications as well as an understanding of cloud based MS Support.
  • Excellent communication skills.
  • Ability to manage support calls to completion.
  • Escalate issue to the correct IT staff member as and when required.

Job Offer

What is in it for you:

  • A salary of up to £28,273 per annum.
  • Hybrid working - 3 days home/2 days office.
  • 35 days annual leave.
  • Excellent pension scheme.
  • Life Assurance.
  • PLUS MORE EXCELLENT BENEFITS!

If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.


Reference: 2705841741

https://jobs.careeraddict.com/post/87158650

This Job Vacancy has Expired!

Michael Page Technology

1st Line Support

Michael Page Technology

Posted on Jan 22, 2024 by Michael Page Technology

Stirling, Stirlingshire, United Kingdom
IT
Immediate Start
£25k - £28.3k Annual
Full-Time

The 1st Line Support Analyst will be the first point of contact for end users with IT issues.

Client Details

A well established organisation.

Description

In this role you will be working closely with the IT Manager and Senior IT Technicians, and you will be rewarded with a salary of up to £28,273 per anum, 35 days annual leave, Life Assurance an excellent pension plus additional excellent benefits. This role is Hybrid - 2 days in the office and 3 days from home.

Below is a snippet of what you will do:

  • Provide 1st line technical support to team members.
  • Handle and resolve IT related queries and issues.
  • Ensure the functionality and efficiency of computer systems.
  • Report on any unresolved issues to the 2nd line of support.
  • Maintain records of software licences.
  • Set up new users' accounts and profiles.
  • Conduct regular system checks for security purposes.

Profile

What you will bring:

  • Excellent problem-solving skills.
  • Strong knowledge of MS Applications as well as an understanding of cloud based MS Support.
  • Excellent communication skills.
  • Ability to manage support calls to completion.
  • Escalate issue to the correct IT staff member as and when required.

Job Offer

What is in it for you:

  • A salary of up to £28,273 per annum.
  • Hybrid working - 3 days home/2 days office.
  • 35 days annual leave.
  • Excellent pension scheme.
  • Life Assurance.
  • PLUS MORE EXCELLENT BENEFITS!

If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.

Reference: 2705841741

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