Desktop Support Engineer/Field Service

Logix 2

Posted on Jan 22, 2024 by Logix 2
Barcelona, Spain
IT
20 Oct 2024
Annual Salary
Contract/Project

Desktop Support Engineer is required for an initial 6 month contract based in Barcelona.

The role will be to support approximately 1000 users on mainly Microsoft technologies, including Windows 10 and Office365.

Job Purpose:

The Desktop Support Engineer is responsible for 2nd level client support and services ON SITE IN Barcelona.

This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.

Tasks include:

  • Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
  • Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
  • Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
  • Be the local hands and eyes for network and server equipment based locally.
  • Determine, recommend and test which products or software best suit our customers' needs.
  • Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames

Other main tasks include:

  • Desktop Application Support
  • Roll out of new hardware and imaging of new laptops
  • Patching & Racking
  • Dealing with Printer issues

Candidates must be able to speak fluent English, however knowledge of Spanish language would be beneficial but not essential


Reference: 2705832236

https://jobs.careeraddict.com/post/87158642

This Job Vacancy has Expired!

Logix 2

Desktop Support Engineer/Field Service

Logix 2

Posted on Jan 22, 2024 by Logix 2

Barcelona, Spain
IT
20 Oct 2024
Annual Salary
Contract/Project

Desktop Support Engineer is required for an initial 6 month contract based in Barcelona.

The role will be to support approximately 1000 users on mainly Microsoft technologies, including Windows 10 and Office365.

Job Purpose:

The Desktop Support Engineer is responsible for 2nd level client support and services ON SITE IN Barcelona.

This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.

Tasks include:

  • Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
  • Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
  • Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
  • Be the local hands and eyes for network and server equipment based locally.
  • Determine, recommend and test which products or software best suit our customers' needs.
  • Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames

Other main tasks include:

  • Desktop Application Support
  • Roll out of new hardware and imaging of new laptops
  • Patching & Racking
  • Dealing with Printer issues

Candidates must be able to speak fluent English, however knowledge of Spanish language would be beneficial but not essential

Reference: 2705832236

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