Airline Customer Care Advisor - Japanese Speaking

Posted on Jan 19, 2024 by The Recruitment Co.
City, London, United Kingdom
Customer Service
26 Feb 2024
£26k - £26k Annual
Full-Time

Job Title: Customer Care Adviser - Japanese Speaking

Salary: £26,000

Location: Canary Wharf, London

Hours: 40 paid hours per week.

Shifts: Mon - Friday (8 hour shifts) between 12:00am - 8:00am

Main Purpose of Role

  • We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
  • As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.
  • You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.
  • If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for

Skills Requirements

  • Proven Amadeus GDS experience
  • Airline or travel experience
  • Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
  • An effective team player with a "can-do" attitude
  • Passionate about providing great customer care with a friendly personality
  • A confident and professional telephone manner
  • Self-motivated, proactive and able to work on your own initiative
  • Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers.

What are we looking to achieve?

  • Help customers and solve their problems in an accurate and efficient manner.
  • Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service.
  • Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries.
  • High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce.
  • Develop and improve processes and ways of working
  • Troubleshooting with customers
  • Other administrative tasks
  • Contribute to our positive team spirit and work environment

Why work for us?

  • We have a fun and sociable team environment working culture
  • Pension Scheme with Standard Life
  • Aviva Life Insurance
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeship qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
  • Cycle to work scheme
  • Tech scheme

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


Reference: 2705028128

https://jobs.careeraddict.com/post/87104860

This Job Vacancy has Expired!

Airline Customer Care Advisor - Japanese Speaking

Posted on Jan 19, 2024 by The Recruitment Co.

City, London, United Kingdom
Customer Service
26 Feb 2024
£26k - £26k Annual
Full-Time

Job Title: Customer Care Adviser - Japanese Speaking

Salary: £26,000

Location: Canary Wharf, London

Hours: 40 paid hours per week.

Shifts: Mon - Friday (8 hour shifts) between 12:00am - 8:00am

Main Purpose of Role

  • We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
  • As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.
  • You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.
  • If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for

Skills Requirements

  • Proven Amadeus GDS experience
  • Airline or travel experience
  • Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
  • An effective team player with a "can-do" attitude
  • Passionate about providing great customer care with a friendly personality
  • A confident and professional telephone manner
  • Self-motivated, proactive and able to work on your own initiative
  • Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers.

What are we looking to achieve?

  • Help customers and solve their problems in an accurate and efficient manner.
  • Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service.
  • Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries.
  • High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce.
  • Develop and improve processes and ways of working
  • Troubleshooting with customers
  • Other administrative tasks
  • Contribute to our positive team spirit and work environment

Why work for us?

  • We have a fun and sociable team environment working culture
  • Pension Scheme with Standard Life
  • Aviva Life Insurance
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeship qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
  • Cycle to work scheme
  • Tech scheme

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Reference: 2705028128

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test