Services Consultant/Software Support Consultant

Reed Technology

Posted on Jan 18, 2024 by Reed Technology
South East, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Services Consultant/Software Support Consultant

Location: Predominantly remote role, company is happy to consider anyone in South/South East of England.

Exciting opportunity to join a grow Software Company who works across the UK, Europe and USA.

Role purpose:
As a Consultant, you will be part of the Professional Services Team providing expert guidance and support to our clients in the UK. Your primary focus will be on delivering exceptional consulting services, managing client relationships, and driving successful project outcomes.
Using industry knowledge and customer processes will enable the implementation of award-winning project planning software and associated product suite.
The Consultant must be able to articulate technology and product positioning to both business and technical users across the product portfolio. The Software Consultant must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Key responsibilities:
. Provide consultancy services, configuring the system in accordance with customer requirements, processes and methodology.
. Presales involvement.
. Managing the implementation process at all stages from its initiation.
. Implementation handover to internal stakeholders after completion.
. Gathering requirements from customers to enhance products and services.
. Identify growth opportunities.
. Provide upsell/cross-sell leads to the Sales team.
. Able to collaborate with peers and product management (and development) to develop technical solutions.
. Able to attend account review meetings with major accounts to keep informed about the life cycle evolvement of the implemented customer solution.
. Able to provide guidance and make decisions on changes required throughout the design process.
. Able to analyse complex customer requirements and propose compliant technical solutions within the functional scope of the product.
. Responsible for presenting the product to customers online, at customer premises and field events such as conferences, seminars, etc.
. Responsible for the capture of a customer's technical requirements during the sales process and their documentation, for example in formal proposals and Statements of Work (SOW).
. Able to provide rapid, accurate responses to technical questions from sales staff.
. Must possess an understanding of both technical and commercial business processes in order to build confidence with customers.
. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, proposals, RFI's and when submitting reports.

Knowledge, Skills/Abilities and Experience
(Essential (E) and Desirable (D):
. Ability to lead customer discussion and manage effectively. (E)
. Proven ability to influence cross-functional teams without formal authority. (D)
. Strong analytical skills. (E)
. Must be able to interact with all levels of a client's organisation. (E)
. Experience in managing a range of projects with different intricacies. (E)
. Knowledge of using construction planning software. (D)
. Power BI Experience. (D)
. SQL Server Experience. (D)
. Understanding of Dashboard Report Writing. (D)
. Project Management (Hands-On). (E)

Servies Consultant/Professional Services Consultant/Software Support Consultant/Software Consultant/Implementation Consultant


Reference: 2704609605

https://jobs.careeraddict.com/post/87073202

This Job Vacancy has Expired!

Reed Technology

Services Consultant/Software Support Consultant

Reed Technology

Posted on Jan 18, 2024 by Reed Technology

South East, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Services Consultant/Software Support Consultant

Location: Predominantly remote role, company is happy to consider anyone in South/South East of England.

Exciting opportunity to join a grow Software Company who works across the UK, Europe and USA.

Role purpose:
As a Consultant, you will be part of the Professional Services Team providing expert guidance and support to our clients in the UK. Your primary focus will be on delivering exceptional consulting services, managing client relationships, and driving successful project outcomes.
Using industry knowledge and customer processes will enable the implementation of award-winning project planning software and associated product suite.
The Consultant must be able to articulate technology and product positioning to both business and technical users across the product portfolio. The Software Consultant must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Key responsibilities:
. Provide consultancy services, configuring the system in accordance with customer requirements, processes and methodology.
. Presales involvement.
. Managing the implementation process at all stages from its initiation.
. Implementation handover to internal stakeholders after completion.
. Gathering requirements from customers to enhance products and services.
. Identify growth opportunities.
. Provide upsell/cross-sell leads to the Sales team.
. Able to collaborate with peers and product management (and development) to develop technical solutions.
. Able to attend account review meetings with major accounts to keep informed about the life cycle evolvement of the implemented customer solution.
. Able to provide guidance and make decisions on changes required throughout the design process.
. Able to analyse complex customer requirements and propose compliant technical solutions within the functional scope of the product.
. Responsible for presenting the product to customers online, at customer premises and field events such as conferences, seminars, etc.
. Responsible for the capture of a customer's technical requirements during the sales process and their documentation, for example in formal proposals and Statements of Work (SOW).
. Able to provide rapid, accurate responses to technical questions from sales staff.
. Must possess an understanding of both technical and commercial business processes in order to build confidence with customers.
. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, proposals, RFI's and when submitting reports.

Knowledge, Skills/Abilities and Experience
(Essential (E) and Desirable (D):
. Ability to lead customer discussion and manage effectively. (E)
. Proven ability to influence cross-functional teams without formal authority. (D)
. Strong analytical skills. (E)
. Must be able to interact with all levels of a client's organisation. (E)
. Experience in managing a range of projects with different intricacies. (E)
. Knowledge of using construction planning software. (D)
. Power BI Experience. (D)
. SQL Server Experience. (D)
. Understanding of Dashboard Report Writing. (D)
. Project Management (Hands-On). (E)

Servies Consultant/Professional Services Consultant/Software Support Consultant/Software Consultant/Implementation Consultant

Reference: 2704609605

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