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Programme Manager

Posted on Jul 13, 2019 by CV-Library

West Midlands (County), United Kingdom
Immediate Start
£40k - £55k Annual
Convergence Group has an exciting opportunity that would require travel, on a full time, permanent basis. In return you will receive a competitive salary with excellent additional benefits.

At Convergence, our vision is clear: we want to change people’s digital experience in a connected world. We understand that communications are as essential to business today as power, water or gas. Connectivity isn’t about LAN, WAN, Internet or Voice, it’s about connecting users and devices to the applications and services they need.

We earn the trust of our partners and regulators every day by delivering superior service through superior people and processes. No-matter your need you can trust Convergence Group to deliver connectivity you can rely on – we’re Connectivity-as-a-Service and our people. If you have the no nonsense, agile approach to match our DNA, then this is the role for you.


Competitive Salary

Substantial Bonus Opportunity

Private Medical Insurance (medical, mental, optical & dental)

Income Protection

Life Assurance

Holidays with option to buy or sell


Reward & recognition incentives

Cycle to Work Scheme

Purpose of the role:

To support the internal business to deliver successful PRINCE 2 programmes in line with best practice.

Advise the customer on all aspects of the programmes and deliver in line with expected timelines.

Liaise and support all internal business units to identify possible RISKS and GAPS.

Work with and manage all key stakeholders, working closely to deliver the overall programme benefits.

To manage the project team to deliver against business & stakeholder objectives

Key Responsibilities:

Responsible for delivering all programmes that span externally or and internally, working with all stakeholders to deliver the overall programme requirements.

Specific duties include planning and execution of multiple projects/programmes requirements by:

SPOC for all internal and external customer communications, producing high- and low-level plans

Managing senior and lower level stakeholders appropriately

Set key deliverables with all, forecast programme delivery

Arrange weekly meetings with key stakeholders to communicate progress, identify issue and manage risk

Proficient in documentation creation to include: PID, SOW, Change control RAID, and RAG reporting.

Programme tracking, through project lifecycle

Creation of programme documentation

Successful deployment of the programme scope

Identify all risks, creation of issue log with recommendations and proposals to resolve

Financial tracking of all costs relating to the programme

Identify resources required from programme initiation

Stakeholder management

Liaise with all business units associated with the programme

Support projects to deliver external complex customer projects

Support the internal business to deliver transformational projects

Promote forward thinking.

Single point of contact for all customer communications

Work with all internal teams or individuals to deliver the overall professional management strategy

Work to agreed clear and measurable project objectives

Identify RISKS and GAPS that could affect programme delivery

Provide solutions to negate RISKS

Lead virtual business teams to deliver key transformational projects on time.

Manage and motivate all members of cross functional teams (direct and virtual) to deliver the programmes

Maintain and improve the processes, procedures and systems to support the programme

Identify through continual improvement the end to end programme delivery timeline

Lead by example and provide escalation support to the teams when resolving programme delivery issues, resource issues or any conflict between BAU and transformation

What you need for the role:

Qualified as a Prince2 Practitioner

MSP qualification

Educated to degree level, preferably in an engineering subject

ITIL V3 Foundation Certified (preferred)

Proficient in the use of the MS Office suite (Microsoft project, word, excel, PowerPoint, Visio)

Previous experience working with CRM systems such as Salesforce, ServiceNow Remedy

Telecommunications industry experience with a particular focus on programme management and services i.e. MPLS, VPLS, Leased Lines, Internet Access and DSL services

Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, and Vodafone

Good knowledge of Network topology an advantage

Experienced in the delivery of complex managed programmes and services

Experience in managing multiple projects through 1 programme

Intimate knowledge of change management, risk management, setting up and initiating projects

Demonstrated experience in managing escalations

Analytical and critical thinking; decisive and innovative problem-solving capability for complex issues

Demonstrable leadership skills and organisational experience

Strong project planning and process improvement skills

Able to balance an operational, pragmatic approach to decision making, whilst ensuring appropriate risk management

Unified Communications or public sector experience would be desirable

Reference: 210408812

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