IT Support Engineer (German speaking)
Posted on Jul 12, 2019 by CV-Library
Global Technology business with a Client Services Group based in Paisley supporting clients across EMEA within their Data Centre Services Group.
Serve as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to German and English speaking clients.
This will involve resolving 1st/ 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.
Ensure customer incident resolution.
Generate accurate, high quality trouble ticket, incident documentation, and knowledge-base updates, as well as other customer and problem documentation as required.Profile
Experienced 1st or 2nd line support engineer supporting a mixture of Microsoft and Linux environments with bilingual language skills in English & German
Networking troubleshooting experience (i.e. Internet Protocols)Job Offer
Competitive salary and package on offer along with industry training and a strong professional development plan for all employees