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Field Resolution Officer

Posted on Jul 12, 2019 by CV-Library

Nottinghamshire, United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £22.5k Annual
Full-Time
We are delighted to be recruiting for a Resolution Officer to join our team.

You will visit our client’s customers at their premises, both commercial and residential, to re-engage them with our client. You will also be visiting premises to establish occupier details, confirm meter readings and provide invaluable information.

Engage Services reconnect thousands of customers every week and supply a service that is vital to our client’s requirements for treating customers fairly.

The ideal candidate;

* You will communicate effectively and professionally with all customers and clients;

* To work effectively and professionally within the policies, procedures, aims objectives and philosophy of the company;

* Proactively work towards all targets set;

* Identify and appropriately deal with all disputes in line with procedure;

* Be receptive and open to coaching and feedback to enhance performance delivery.

We work: 35 hours per week

In return for your hard work you will receive:

* 20 days annual leave plus bank holidays

* Competitive salary

* Training and Development

* Pension scheme

* Death in service

Interested? Apply now

Reference: 210407194

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