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IT Helpdesk Support – 1st Line Support - London

Posted on Jul 12, 2019 by CV-Library

London, United Kingdom
Wholesale Trade
Immediate Start
£25k - £30k Annual
IT Helpdesk Support – 1st Line Support - London

Title: IT Helpdesk Support – 1st Line Support

Location: London

Start date: ASAP

Salary: £25,000 – £30,000

IT Helpdesk Support – 1st Line Support specialist is required to join a leading UK organisation. This is a fantastic opportunity to join an excellent organisation with enterprise technology and career progression.

Essential skills

* Experience of supporting Microsoft Windows server up to Windows 2016 and standard Microsoft applications

* Experience in configuration and maintenance of Active Directory Services, MS Exchange, Office 365

* Working knowledge of VMWare or Hyper -V support is essential

* Understanding of network fundamentals (Security/DHCP/DNS)

* Understanding and appreciation of ITIL Frameworks

* Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Professional Experience

* Experience in providing Technical Support (1st Line Support) in an ITIL based environment

* Previous experience in a fast-paced customer facing/MSP helpdesk role

* Experience with server infrastructure administration

* Ability to provide a customer focused service to committed Service levels

* Ability to work under own initiative, manage own time, and work to deadlines


As an IT Helpdesk Support – 1st Line Support specialist, you will be required to provide first class customer service across the business, you will be providing support to clients across the UK. You will have the opportunity to work on the best of technology and develop your skills.

If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note as soon as possible.

IT Helpdesk Support – 1st Line Support - London

Reference: 210403510