Network Engineer - Cisco Customer support
Posted on Jul 12, 2019 by CV-Library
Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
Provide Software Referrals to address critical problems identified across customer's install base.
Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.Required Experience, Skills and Qualifications:
Experience as Network Engineer working with Cisco technology with CCNA, CCNP certification.
Background in Operations-type environment as a NOC Engineer, 1st or 2nd line Support Engineer
CCIE certification is an advantage (such as CCIE Routing & Switching, CCIE Data Centre, CCIE Security etc.)
Ideally troubleshooting qualification / certification (e.g. Kepner Tregoe or similar preferred) The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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