ATM Analyst

Posted on Jul 12, 2019 by CV-Library

Bristol, Bristol (County), United Kingdom
Call Center & Customer Service
Immediate Start
£9 - £9 Hourly
ATM Analyst

Location: Bristol

Pay Rate: £9.00 hour (Rising to £9.63 after 13 weeks continuous service)

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.

Job role:

This is a 6 month temporary role, offering a pay rate of £9 per hour which will be increase to £9.63 after 13 weeks. You will be working part time between the hours of 9am - 5pm, Monday to Friday (14 hours a week). During your first few weeks you will receive excellent support and training.

Key Responsibilities:

- Work within the ATM disputes team where you will be querying disputes made by customers

- Investigate claims to make a decision, to see if it is a legitimate claim and potentially refund the customer

- To schedule and prioritise allocated work on a daily basis

- Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate

- Able to work in a team or other structured environment

- Maintain records for audit purposes

Skill Requirements:

- Intermediate knowledge of Microsoft Office Suite

- Previous customer service and data entry experience is desirable

- Ability to problem solve

- Strong attention to detail

- The role will suit someone who has just finished University or college, and is looking for some experience within the financial services

- Excellent communication skills - Both verbal and written

- Developing over time, a deeper level of expertise in all areas of our client's end to end goals

- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

- Methodical and organised

What's in for you?

- Opportunity to work in a friendly & supportive team environment

- Great rates of pay rising after 13 continued weeks of service

- Excellent training provided by our client

If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK

Reference: 210402957

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