Internal Systems/2nd Line IT Engineer
Posted on Jul 12, 2019 by CV-Library
They provide 24/7 support to their predominantly UK based clients and their global operations via a 1st - 3rd line service desk, 365 days per year. This operation is planned to expand significantly in the coming years and now looking for a permanent and experienced Support Engineer to join the Internal Systems team in London. You will provide a mixture of hardware, software, desktop and network support both in person and over the phone, this role has excellent development opportunities with a diverse range of customers and technologies.
*Provide remote and deskside support on IT Lab internal systems and applications to the end user's satisfaction.
*Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.
*Hardware and software support for desktops, laptops and peripheral equipment.
*Management of endpoint security tools such as Anti-Virus.
*Maintain asset inventory of all hardware and software.
*Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our ISO27001 standards.
*Reporting and managing risks to end user experience, productivity or systems.
*Management and administration of internal systems and server related administrative tasks.
*Log incidents, requests and changes using the IT Lab IT Service Management platform and ensure all issues are resolved in the targeted SLAs.
Required skills and capabilities
*Previous experience of providing IT Support at a 2nd line level in a commercial environment.
*Excellent communication and interpersonal skills.
Experience in the following technology areas:
*Windows Server 2012/2016
*Microsoft Office applications
*Skype for Business Server
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process
£75k - £75k Annual
£70k - £70k Annual