Internal Systems/2nd Line IT Engineer

Posted on Jul 12, 2019 by CV-Library

London, United Kingdom
Wholesale Trade
Immediate Start
£28.5k - £28.5k Annual
I am currently recruiting for an Internal Systems /2nd Line Support Engineer, working for my clients leading technology and managed services provider in the UK, providing a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

They provide 24/7 support to their predominantly UK based clients and their global operations via a 1st - 3rd line service desk, 365 days per year. This operation is planned to expand significantly in the coming years and now looking for a permanent and experienced Support Engineer to join the Internal Systems team in London. You will provide a mixture of hardware, software, desktop and network support both in person and over the phone, this role has excellent development opportunities with a diverse range of customers and technologies.

Role responsibilities;

*Provide remote and deskside support on IT Lab internal systems and applications to the end user's satisfaction.

*Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.

*Hardware and software support for desktops, laptops and peripheral equipment.

*Management of endpoint security tools such as Anti-Virus.

*Maintain asset inventory of all hardware and software.

*Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our ISO27001 standards.

*Reporting and managing risks to end user experience, productivity or systems.

*Management and administration of internal systems and server related administrative tasks.

*Log incidents, requests and changes using the IT Lab IT Service Management platform and ensure all issues are resolved in the targeted SLAs.

Required skills and capabilities

*Previous experience of providing IT Support at a 2nd line level in a commercial environment.

*Excellent communication and interpersonal skills.

Experience in the following technology areas:


*Active Directory

*Windows Server 2012/2016

*Windows 10

*Microsoft Office applications

*Skype for Business Server




In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process

Reference: 210402760

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