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Server Infrastructure Technician (NHS)

Posted on Jul 12, 2019 by CV-Library

Grays, Essex, United Kingdom
Wholesale Trade
Immediate Start
£14 - £17.5 Hourly
Temporary
Band 5 Server Infrastructure Technician

Location: Grays, Essex

Hours: Monday - Friday, 9am - 5pm

Duration: Expected to be for 12 weeks, potentially longer

Pay: £14.00 Paye - £17.50 Umbrella

* To update and record all incidents and problems in order to provide good data for Incident and Problem Management

* Monitoring and proactively maintaining virtual server environment and applications.

* To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident/problem or if necessary, begin escalation process

* Using initiative to resolve complex incidents, seeking advice as required in line with departmental policies and procedures

* To provide guidance, advice and training to 1st & 2nd Line technicians on incident/problem resolution.

* To offer general and specific advice to internal customers, which at times may be seen as complex for non IM&T Staff and to provide detailed guidance on how to complete tasks as required.

* Update and maintain internal documentation and knowledge base.

* Use remote access function to resolve problems directly with user, or where appropriate visit user and resolve issue face to face

* To maintain relationships with interfacing business functions and other IT functions

* To update all incidents assigned to you by the ITT Service Desk in order to provide good data for Incident and Problem Management

* To implement escalation procedures as appropriate

Highly Desirable:

* Be specialised in VMWare 6.0 or later virtualisation infrastructure technologies across a Windows Environment

* Have Sound technical knowledge of Microsoft Active Directory for services integration and should be capable of administering Windows Server 2008/2012/2016 Servers Management/Active Directory

Reference: 210401711

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