Service Department Manager

Posted on Jul 12, 2019 by CV-Library

Bedfordshire, United Kingdom
Accountancy
Immediate Start
£38k - £43k Annual
Full-Time
Role:

-To develop and implement a site team for both quick response and scheduled work from within our companies existing workforce plus dedicated service personnel.

-To develop the maintenance and repair services offered to our customers 

-To maintain a profitable site service department

Responsibilities:

- Fielding telephone enquiries regarding breakdowns and maintenance

- Plan and coordinate all site work including risk assessments.

- Follow up all service visits and acting appropriately on the feedback.

- Maintain standards of site work, with regard to customer satisfaction and profitability

- Prepare quotes using EFACS for site work taking into account the key issues, balancing cost effectiveness with timely service.

- Supervise our service personnel, with the relevant line manager

- Identify required training for our service team including machine operation, system operation and customers and company site rules

- Identify and record a pool of suitable personnel for site work.

- Recruit for the service department

- Verify expenses claims and hours for service team.

- Keep accurate records of chargeable and non-chargeable work and liaise with Technical Office re invoicing

- Ensure that parts used by the service team are booked out.



Planning:

- Identify resourcing issues and recruitment requirements in a timely manner

- Promote and develop chargeable service work

Person Spec

- Hands on

- worked up through the ranks with an engineering background mechanical, electrical etc.

- Self starting, Trustworthy, Smart , Organised, numerate, and a good communicator verbally and in writing.

- Good manner with customers

- diplomatic, concise, straightforward, reliable.

- Good manner with colleagues, able to get other departments 'on side'

If this is you then please send your CV ASAP

Reference: 210401048

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