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Customer Engagement Manager

Posted on Jul 11, 2019 by CV-Library

Greater London, United Kingdom
Wholesale Trade
Immediate Start
£100k - £115k Annual
Full-Time
Role: Customer Engagement Manager

Salary: £100k - 115k p.a.

Location: Camden, London + travel across Europe

Great benefits inc. bonus, pension, life assurance, critical illness cover + more

This is a fantastic opportunity to join a market-leading SAP partner who specialise within bespoke pricing and rebate solutions.

We're currently looking for a Customer Engagement Manager to join their dynamic team as part of business expansion.

What you'll be doing;

- You'll primarily business partner with a number of key clients to maximise revenue, develop relationships and maintain overall customer satisfaction.

- This is a diverse role that will ensure you have involvement in all activities within the client lifecycle, from ensuring successful implementations to ongoing program optimisation and extensions.

- You'll work strategically with the wider business and clients directly to fulfill client needs.

- Working largely independently, though in close collaboration with senior account leadership

- Contribute to reward programme design, managing programme deliverables and analyse rewards programme effectiveness

- Client relationship management leading to new sales opportunities

- Build relationships with client and other parties (solution integrators, SAP)

What experience you\'ll need;

- 5 - 10 years experience within customer relationship/account management for ERP/SAP software.

- Experience with SAP software and solutions sales.

- Knowledge of the UK SAP market is essential.

- Experience building strong client relationships in order to grow assigned programs

- Proven ability to interact positively with internal subject matter experts, fostering strong cross-functional teamwork and results

- Demonstrated ability to contribute effectively independently and in a team setting

- Proven ability to analyze program and internal data, including ability to interpret and act upon financial results and devise corrective action as appropriate

- Ability to positively represent the business in client forums

- Strategic thinking and problem-solving skills; able to discern strategies that benefit the client and the business at the program level

- Ability to devise efficient processes, project management experience and ability to translate client needs into use cases

More details are available on application

Reference: 210398924

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