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Graduate Administrator

Posted on Jul 11, 2019 by CV-Library

Liverpool, Merseyside, United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £21k Annual
Contract/Project
A major UK bank is seeking a Graduate Administrator for its 5-month project based at Chester Business Park. Once the project has been completed the company will offer you a bonus of £2,500.

Working on a growing project the Graduate Administrator role offers excellent opportunities to develop skills within the financial services sector and full training will be provided by the client.

As a Graduate Administrator, you will:

- Respond to routine and complex customer complaints via the phone and in writing.

- Balance and manage the expectations of the customer with the needs of the business during complaint resolution.

- Check and complete complaint cases using available evidence and date.

- Update and capture relevant data to the CRM system.

- Provide accurate advice and support to customers in a timely and professional manner.

- Follow company processes and procedures relating to Data Protection.

- Always adhere to Financial Conduct Authority guidelines.

- Have excellent opportunities to progress your career within Financial Services.

To be a successful Graduate Administrator you will have the following skills and experience:

- Excellent communication skills, to include fluent English both written and verbal.

- Numerate, analytical with excellent IT systems orientation.

- Strong ability with Word and Excel.

- Extremely professional, well-presented and motivated with a strong work ethic.

- Flexible and dedicated with the desire to succeed at all costs.

- This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some administration experience but is looking for a new career.

- Required to complete a Criminal Records Bureau check for this project.

- Required to undertake a full credit check report.

Candidates must be able to work an evening shift from 3pm-10.45pm Monday to Friday. You must be able to travel to Chester for this Administrator role.

In return, you will receive a salary of £90 per day (circa £21,500 per annum) on a 5-month contract.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish

Reference: 210398244

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