1st Line IT Applications Support - Temporary assignment NOW
Posted on Jul 11, 2019 by CV-Library
This position is ideally suited to a Graduate (or equivalent) with a Computer Science degree or similar.
The role offers the opportunity to work within this dynamic cloud solutions Company in prestigious offices with excellent facilities and free parking.
Paying £13.00 per hour which is the equivalent of £25350 per annum and also with 28 days holiday rising to 33 per annum after 12 weeks in the assignment.
You will have knowledge of computer hardware, operating systems and software including Windows (7 and *), Apple OSX, Office 2010, 2013, Active Directory, Exchange 2010, Citrix, VMware, Remote Connectivity, RDP, Terminal Services, VPN and or Blackberry Enterprise Server.
Whilst the role is 37.5 hours a week there will be times when you will need to be flexible and work late shifts and after core hours in order to support the Company and ensure minimum impact to the day to day workings of the Organisation.
Knowledge of Windows Server Operating Systems and experience with anti virus tools is a plus!
Understanding of ITIL processes preferred and v3 certifications a major advantage
Day to day you will be responsible for supporting the employees of the Company with a high degreee of customer satisfaction, technical knowledge and timeliness either by resolving the issue within the IT Support Team or by delegating and coordinating efforts of other IT staff.
Serve as point of contact for technical support calls received by phone, email or other methods during different timezones.
Performing a variety of network problem analysis and monitoring tasks for the support team
Act as a liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance related to IT supported systems.
Assist with on-site installation and maintenance of network systems for users.
Extraction and importing data according to specifications.
Does this sound like you? This position is initially for 3 months but possible extension.
Please cal NOW