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IT Helpdesk Support

Posted on Jul 11, 2019 by CV-Library

Brighton, East Sussex, United Kingdom
Wholesale Trade
Immediate Start
£18k - £20k Annual
We have a brand-new IT Helpdesk opportunity available to work within a fantastic company based in the centre of Brighton. This position would be perfect for someone who has a keen interest in IT, Technology and Software to work within an an IT Helpdesk role.

You will be given training on top of your experience and qualifications in Customer Service and IT to become involved in all aspects of IT Support:

* Provide 1st and 2nd line helpdesk support to customers within the business via email, phone and in person.

* Troubleshoot and diagnose problems across software, hardware, or other computer systems.

* Learn and understand bespoke software used by the business and support customers’ technical issues with them.

* Follow up with customers to ensure full resolution of issues.

* Install or change software to keep our infrastructure up to date and to fix issues.

* Install and configure computer systems for new customers in the business.

* Monitor and report on service performance.

* Work closely with the rest of the IT team to provide helpdesk support in a timely manner.

You’ll need a keen interest and passion for IT and Technology, excellent communication skills and ideally an IT related qualification. Helpdesk experience will be a distinct advantage.

Hours are Monday to Friday between 9am to 5.30pm with a 30 minute lunch.

The salary is between £18,000 - £20,000 dependent on experience.

First Recruitment Services ltd is acting as an employment agency

Reference: 210396785

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