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IT SUPPORT ENGINEER (2nd LINE)

Posted on Jul 11, 2019 by CV-Library

Altrincham, Greater Manchester, United Kingdom
Wholesale Trade
Immediate Start
£24k - £28k Annual
Full-Time
Our client are looking for a 2nd line IT support engineer to join their existing team in Altrincham. They are a local IT Support and Solutions company currently working with SME clients across a range of sectors

You would be part of a small committed team who are passionate about helping people get the most out of their IT investment. Providing a full range of services including: Installing and supporting Desktops & Servers, Virtualisation, Backup & Disaster Recovery Solutions, Network Security, Cloud Systems, Email Solutions, and much more

Daily Duties:

* Providing 2nd line technical support to a diverse multi-client base

* Using TeamViewer/FixMe.IT to provide remote assistance.

* Diagnose faults and follow them through to resolution.

* Closing the support request when complete for billing.

* Maintaining client information continually.

* Monitoring and maintaining client networks and systems.

* Provide onsite support when required; fixes, projects, orders.

Essential Skills/Experience:

* Proven IT Support experience (Minimum 2 years)

* Good communication skills

* Windows 7/8/10

* Office 365 Administration

* Office 2010/2013/2016

* Outlook 2010/2013/2016

* Active Directory

* Router configuration; LAN, WAN, and VPN

* Anti-Virus Administration

* Server 2012/2016/2019 Administration

* Desktop hardware diagnostic and fix

* Printer install and configuration

Desirable (not required) Skills/Experience:

* Installation and configuration of managed switches and VLANs

* Installation and configuration of VoIP Systems

* Experience with network cabling

* Installation and configuration of Wi-Fi Access Points

Person Specification

* Requires an outgoing and confident personality who enjoys talking with people by telephone with a patient and clear manner, and face to face on site with clients.

* Must have a logical approach to troubleshooting.

* Must be able to demonstrate the ability to build strong business relationships with the client at all levels.

* Full UK Driving Licence & own transport

If you believe this is the role for you please apply or give Sam Penman a call

Reference: 210395271

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