*ERP/CRM Implementation Delivery*

*Hybrid Working - 3 Days Per Week Onsite*

Overview

You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets.

Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience.

Key Responsibilities:

• Oversee the efficient delivery of services to Utilities customers.
• Foster strong professional relationships with assigned customers.
• Execute and manage long-term SAAS maintenance contracts.
• Ensure achievement of SLAs and maintain a high level of customer satisfaction.
• Contribute to the ongoing tracking of KPIs (financial, quality, schedule, and risks/issues).
• Collaborate with a team of Service Delivery Consultants, both functional and technical profiles.
• Proactively manage significant changes under your supervision.
• Propose and implement continuous improvements to standard processes and tools for operational efficiency.

Key Requirements:

• Seasoned leader with a successful history in Service Delivery Management.
• Proficient in ERP solutions (eg, SAP, Dynamics, Oracle) with a strong business understanding.
• Familiarity with software development and an interest in both functional and technical aspects of solutions.
• Experience with Cloud-based applications/SaaS based on Microsoft Azure.
• Knowledge of the Utilities sector or a related industry is advantageous.
• Familiarity with project methodologies such as Waterfall (Prince2) and Agile (Scrum, Scaled Agile) and ITIL certification.
• Analytical, proactive, and solution-oriented mindset with a customer-centric approach.
• Strong commercial acumen, excellent listening, and negotiation skills.
• Exceptional oral and written communication and presentation skills.