Job Title: Customer Support Engineer

Location: Belfast, Hybrid (2-3 days Onsite)

Rate: salary equivalent of £32k-£38k

Contract Length: 18 months (PAYE)

Start Date: ASAP

Key Skills: O365, SharePoint, MS Teams

A multinational technology company known for developing and selling a wide range of software, hardware, and cloud-based services. It's one of the largest and most influential tech companies globally, with a significant impact on personal computing, business productivity, and the overall technology industry.

The Role

As a Support Engineer, you will provide distinctive value by collectively addressing customer issues in a responsive manner, offering proactive support guidance, contributing to product improvements, and crafting self-help resources to reach a wider customer base.

Your other daily duties will include but will not be limited to:

• Be responsible for ensuring a seamless customer support journey.
• Resolve technical issues, taking ownership through collaboration, troubleshooting, and transparent communication within and between teams, identifying cases that may need escalation.
• Generate and manage incident management requests for product/engineering teams.
• Contribute to initiatives that reduce cases, automate processes, and enhance digital self-help resources to elevate the experience for customers and engineers.
• Conduct training sessions, share knowledge, offer technical guidance, and mentor others.
• Foster technical collaboration beyond CE&S, engaging with Product Engineering teams, Services, Support, and various Regions.
• Lead or engage in constructing communities among peer delivery roles, potentially focusing on specific workloads or specialities.

About You

• Proficiency in English with an advantage in additional European languages.
• Demonstrated technical knowledge in SharePoint or Microsoft Teams.
• Experience in providing support and investigating complex Microsoft 365 issues related to performance, administration, site configuration, and customisation.
• General comprehension of Microsoft 365 administration principles.
• Familiarity with Microsoft security compliance and identity fundamentals.
• An understanding of general networking concepts including DNS, TCP/IP, and Sub-netting.
• Experience with web standards and technologies such as HTTP, JavaScript, CSS, and XML

Desirables

• MCSE/MCSD certifications
• Experience handling customer technical issues
• Ability to navigate through ambiguous situations and work independently.
• Knowledge of Exchange, Active Directory, and experience with ADFS.
• Understanding of Voice communications.
• Familiarity with Skype for Business hybrid deployments.

If this is of interest to you, please apply with your latest CV.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.