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Support Technician - Leeds

Posted on Jul 11, 2019 by CV-Library

West Yorkshire, United Kingdom
Wholesale Trade
Immediate Start
£18k - £22k Annual
Great Opportunity For Support Technician (Leeds)

Here at RM we have an exciting opportunity for a Support Technician. The role will be based in Leeds and salary will be commensurate with experience up to £22,000 with a great range of additional benefits and a realistic bonus.

The Support Technician is vital to the success of our Service business. In this role you would be predominantly based on one school site but will occasionally be required to travel to attend team meetings and provide additional support at other local sites.

The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.

In addition to your technical work we would expect you to provide advice and coaching to our customers to ensure that they feel confident and comfortable using the technology resources available, putting them to their best use to deliver fantastic teaching and learning experiences for them and their students. Above all, you would be the face of RM Education.

Key Responsibilities

Day to day service delivery

Proactive maintenance

Change implementation

Process ImprovementSkills & Experience

We're looking for someone who has:

Strong multitasking and problem solving abilities. Excellent communication, customer handling, and inter-personal skills, via phone, face to face and other remote access methods.

Strong planning, organising, and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

Previous experience in the provision of technical support across hardware and softwareSometimes people are put off applying for jobs when they don't think they tick all the boxes. However, the 'perfect applicant' rarely exists. So, if you are passionate about working for us, and believe you have the potential, go ahead and apply. You could be exactly who we are looking for!


Working for RM you would be entitled to the following benefits:

25 Days Annual Leave (option to buy an extra 5 days)

Performance Related Bonus Scheme

Group Personal Pension

Private Medical Healthcare

Income Protection

Life AssuranceThe following voluntary benefits are also available:

Voluntary Dental Plan

Voluntary Health Cash Plan

Voluntary Critical Illness Cover

Voluntary Health Assessments

Cycle to Work Scheme

Give As You Earn (GAYE)

Employee Referral Scheme Why You Should Consider This Role

A chance to work in one of the UK's leading employers (certified Top Employer UK for the 11th year running).

Work with a very broad and constantly evolving array of ICT

Working within the education IT sector is highly stimulating and hugely rewarding

RM offers exceptional career development and advancement opportunities

The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship managementMore Information

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks

Reference: 210394017

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