Support Technician - Leeds
Posted on Jul 11, 2019 by CV-Library
Here at RM we have an exciting opportunity for a Support Technician. The role will be based in Leeds and salary will be commensurate with experience up to £22,000 with a great range of additional benefits and a realistic bonus.
The Support Technician is vital to the success of our Service business. In this role you would be predominantly based on one school site but will occasionally be required to travel to attend team meetings and provide additional support at other local sites.
The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.
In addition to your technical work we would expect you to provide advice and coaching to our customers to ensure that they feel confident and comfortable using the technology resources available, putting them to their best use to deliver fantastic teaching and learning experiences for them and their students. Above all, you would be the face of RM Education.
Day to day service delivery
Process ImprovementSkills & Experience
We're looking for someone who has:
Strong multitasking and problem solving abilities. Excellent communication, customer handling, and inter-personal skills, via phone, face to face and other remote access methods.
Strong planning, organising, and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
Previous experience in the provision of technical support across hardware and softwareSometimes people are put off applying for jobs when they don't think they tick all the boxes. However, the 'perfect applicant' rarely exists. So, if you are passionate about working for us, and believe you have the potential, go ahead and apply. You could be exactly who we are looking for!
Working for RM you would be entitled to the following benefits:
25 Days Annual Leave (option to buy an extra 5 days)
Performance Related Bonus Scheme
Group Personal Pension
Private Medical Healthcare
Life AssuranceThe following voluntary benefits are also available:
Voluntary Dental Plan
Voluntary Health Cash Plan
Voluntary Critical Illness Cover
Voluntary Health Assessments
Cycle to Work Scheme
Give As You Earn (GAYE)
Employee Referral Scheme Why You Should Consider This Role
A chance to work in one of the UK's leading employers (certified Top Employer UK for the 11th year running).
Work with a very broad and constantly evolving array of ICT
Working within the education IT sector is highly stimulating and hugely rewarding
RM offers exceptional career development and advancement opportunities
The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship managementMore Information
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks