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Administrator

Posted on Jul 11, 2019 by CV-Library

Fareham, Hampshire, United Kingdom
Accountancy
Immediate Start
Annual Salary
Full-Time
Responsibilities

Ensure the support line is picked up quickly and answered

Manage the Helpdesk email inbox, ensuring new queries are processed

Escalate client issues where appropriate to Team Managers

To act as a first point of contact to our clients

Follow requests and complete tasks set out by your line or department manager

Provide key analysis or reports on Support Statistics to understand trends and highlight any concerns

Run monthly statistics for the Support department

Reconcile closed incidents on Development and Support systems to keep them aligned

Manage documentation created by Support such as guides, knowledge base articles and procedures

Co-operation between other departments within the Company such as Project Management, Sales, Accounts & Development

All communication whether to client or colleagues should be professional with a high standard of written and spoken English

Essential

Minimum of 2 years' experience of working within an office environment providing administrative support

Excellent written communication skills

A good working knowledge of the Microsoft Office Suite, particularly Word, Excel and Outlook

The ability to communicate clearly and concisely to clients and colleagues at all levels

Hours

9am-5.30pm - Monday to Friday

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application

Reference: 210393277

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