Service Desk Analyst
Posted on Jul 11, 2019 by CV-Library
Service Desk Analyst is a critical role in delivering high quality IT services to the Business by building relationships with end users and ensuring their technical issues are addressed in a timely and effective manner.
The primary success factors for this role are ensuring the end user is kept informed and communicated with through the full lifecycle of their issues and that all calls are successfully triaged to allow them to be resolved within SLAs.
The role sits within Central Technology and has no management or team leadership responsibilities.
Person - Key Skills, Qualifications & Experience:
* Experience of ServiceNow
* ITIL qualification
* Strong communicator and listener
* Analytical (with attention to detail)
* Results driven
* Honesty and integrity
* Team player
* Positive attitude