Associate Director, ServiceNow

Salary: open + bonus

Location: Chicago, IL

Hybrid: 3 days on-site, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 10+ years of IT industry experience with 5+ years of ServiceNow experience.
• Strong knowledge of the digital product governance framework and security of sensitive data in the scope of ServiceNow and best practices.
• Experience developing and implementing governance, guidelines, procedures, and standards.
• Proven change management skills, Technical SNOW Operations, and work with managed services providers
• Experience leading a team of 3rd party architects, and technology subject matter experts.

Responsibilities

• This role requires the ability to lead this area with little to no guidance; able to collaborate with others to set direction, goals and objectives and then lead the team to achieve them.
• Working with stakeholders, the ServiceNow platform owner and product owners to establish ServiceNow product roadmaps aligned to business vision, objectives, and vendor roadmaps.
• Interface with stakeholders, customers, and process owners, supporting the documentation of desired business outcomes, matching proposed solutions, and verifying that project and/or product objectives are delivered according to commitments.
• Build and ensure consistency across product teams in areas such as alignment with the business strategy, integrity of product backlogs, adhering to design, quality, and standard operating procedures.
• Having and applying a good understanding of ServiceNow's CSDM and how products align with and leverage it.
• Repeatable approach to experience and performance management of ServiceNow products.
• Collaborating with stakeholders across the organization to identify and participate in the prioritization of initiatives.
• Staying up to date with emerging technology trends and developments and evaluating their potential impact on the organization, especially in the scope of ServiceNow.