GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance

Holding current SC Clearance for this role is a must

Shift Available - Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off.

Contracts min 3 months - temporary plus extension and permanent opportunities.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

* 1st Line Support of Wintel/Retail and Hardware related incidents.
* Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
* Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements.
* Proactively keeping Customers informed on incident or request status and progress.
* Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
* Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
* Contributing to team meetings.
* Good knowledge of IT platforms, equipment and applications.
* Proven Customer service skills
* Up to 6 months' experience as an analyst within a similar environment
* Industry recognised qualifications in relevant area is desirable (ie MCP)

If you have the Skillset and Clearance please apply now!

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