Head of IT Operations and Services - Insurance - ITIL - Service Now - Financial Services

Are you a seasoned and strategic IT Service Support and Operations Leader, who is looking for a new challenge in a rapid growing environment?

If so, this opportunity is what you're looking for!

Our client, a global fintech-leader who operate in 10 different cities globally and now, one of largest insurance brokers in the work, are in the market for a Head of IT Operations and Services' to help their plans of growing at an accelerating and unprecedented pace.

Head of IT Operations and Services - Job Details

As the new Head of IT Operations and Services, you will:

• Ensure the delivery of IT services across the international organisation.

• Oversee the development and implementation of IT service management practises, processes and procedures.

• Manage the day-to-day operations of the IT service desk.

Head of IT Operations and Services - Responsibilities

• Lead the development and implementation of operations and service delivery practices that improve the performance, scalability and reliability of the systems.

• Implementing innovative approaches and technologies to enhance the overall efficiency and effectiveness of their operations and service delivery processes.

• Establishing robust performance metrics to monitor and measure the success of our infrastructure migration initiatives.

Head of IT Operations and Services - Requirements

• Bachelor's or Master's degree in related field.

• Passionate about the employee experience.

• Experience in IT service delivery and operations, with extensive experience in a leadership role.

• Strong knowledge of IT service management frameworks, such as ITIL.

• Substantial experience with Service Now.

Interested to hear more about this opportunity? Then get in touch today!