2nd Line Support/Field Service Engineer is required by a leading MSP who is based in London to work onsite at a client of theirs based in Brentford West London.

Requirements:

• Act as an onsite escalation, point of contact.
• 2nd Line Support within SLA through the close cooperation with 1st and 3rd line support
• Management of field-based Incidents, Projects and system implementations.
• Participating in the training of new team members
• Excellent time management
• Ability to update and document changes.
• Update end users frequently
• Extrovert personality
• The face of IT - Identify key components and applications to ensure the client is operationally working.
• Excellent communicator at all levels
• Identifying support work and project (out of scope/chargeable work)
• Ability to escalate to 3rd parties when required.
• Manage day-to-day tasks from setting up AV systems to plugging in phones.
• Ownership of onsite checks (Daily checks will be supplied)

Experience:

• Windows Desktop support 10/11
• End-user application support, Microsoft Office applications
• Office 365 Administration
• Active Directory Administration
• MS Intune/Endpoint Administration
• Asset management
• Support for Apple Devices IOS/iPad
• Av support and administration
• MUST BE WILLING TO GO THROUGH DV CLEARANCE

Some weekend overtime occasionally, which will be paid at a Sat 1.5 x and Sun 2 x
Travel to the client site in Brentford will be paid for