Our client is looking for a Service Desk Analyst to join them. Must have Legal Experience. 3 Month Contract Inside IR35 fully onsite.

Responsibilities: As a Service Desk Analyst at [Law Firm Name], you will be responsible for providing first-line technical support to our legal professionals and staff. Your key responsibilities will include:

• User Support: Responding to and resolving user queries and issues via phone, email, or in-person, ensuring a prompt and efficient resolution to minimize downtime.

• Ticket Management: Logging, categorizing, prioritizing, and assigning support tickets in our service management system.

• Troubleshooting: Diagnosing and resolving hardware, software, and network issues, collaborating with other IT teams as needed.

• Documentation: Maintaining accurate records of support issues, solutions provided, and user information for future reference.

• User Training: Assisting in the development and delivery of training materials to enhance end-user knowledge and self-help capabilities.

• Proactive Monitoring: Monitoring systems for potential issues, conducting routine system checks, and escalating to senior team members when necessary.

• Security Compliance: Enforcing security policies and assisting in the implementation of measures to safeguard sensitive legal information.

Qualifications:

• Previous experience in a Service Desk or Help Desk role.
• Strong knowledge of Microsoft Office Suite and Windows operating systems.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Basic understanding of legal applications and industry-specific software is a plus.
• IT certifications (eg, CompTIA A+, ITIL) are advantageous.