IT Infrastructure & Support Analyst

A fantastic opportunity has arisen for a IT Infrastructure & Support Analyst to join our Leeds based law firm on a permanent basis.

IT Infrastructure & Support Analyst

Responsibilities and Duties:

* Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone
based, but can include remote desktops or site visits.
* User configuration within various systems.
* Administration of Firewall and antivirus solutions
* Assisting with projects to improve systems across the firm
* Ensure compliance with ISO27001 policies and procedures relating to the IT infrastructure
* Assist with internal/external information security audits and Cyber Essentials
* Providing additional resource and assisting with routine reporting and responses to information security incidents

IT Infrastructure & Support Analyst

Knowledge, Sills and Experience:

* Extensive experience in a similar IT Support Analyst role ie 5 years + in a legal or professional services environment;
* Hands-on technical infrastructure experience, including knowledge of MS365 (including Defender ATP, Entra/AzureAD, Exchange, Intune and Teams), Meraki Wi-Fi and Switches, and Windows Server management;
* Strong attention to detail and analytical skills;
* Good time management skills with the ability to prioritise workload;
* A flexible approach to ensure all deadline are met;
* Must be able to work independently and as part of a team, and possess excellent communication skills;
* A lively and enthusiastic personality with a service orientated approach;
* Excellent troubleshooting skills.

IT Infrastructure & Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business