-Role: Network Support Engineer
-Salary: Up to £37,000 + Benefits
-Location: Remote Working (Candidates must have flexibility to travel to London when required)

Key Duties and Responsibilities

• Supporting the installation, configuration and ongoing management of physical and virtual networking infrastructure
• To support providing an excellent connectivity experience for all users by ensuring the network achieves, and ideally exceeds, agreed service levels.
• To assist in the development of all networking systems for the University and help drive improvements to achieve improved outcomes for staff and students.
• Ensure all systems and services are fully documented to appropriate standards to enable effective and efficient support of the environments.
• Work collaboratively across the service whilst working towards an agreed network architecture.
• Be able to translate the requirements of colleagues into deliverables and align them with the ongoing development of the university's network services.
• Develop and maintain a symbiotic partnership with colleagues responsible for Cyber security strategy and implementation.
• To develop your own knowledge in aligned networking technologies and apply it to the benefit of the University's staff and students.
• Ensure onsite spaces are checked regularly and perform configuration duties.
• Lead incidents and problems raised, through to successful resolution.

Knowledge, Skills and Experience

• A genuine passion for networking and a desire to build on your existing networking knowledge in a dynamic environment.
• Appreciation of supporting a large, multi-site network and supporting network solutions.
• Understanding and experience of administering Firewall devices.
• Appreciation of enterprise routing and switching protocols.
• Understanding of DNS and DHCP concepts.
• Competence in solving service-effecting issues and seeing through to resolution.
• Experience of network infrastructure management toolsets.
• A strong passion for working with existing, and emerging, network technology and a passion for continual learning in this area.
• Understanding of network topologies, including routing and switching concepts.

Desirable Skills

• Experience in the provisioning and management of new equipment within a network.
• Experience of administering a large network in a Higher Education institution.
• Experience of network-management toolsets.
• Experience handling enterprise switching and Firewall technologies from vendors such as Cisco and Juniper.