Desktop Engineer

Dublin - Hybrid (3 days a week in Office)

€400 - €500 a day

12 Month Contract

My client is one of the world's largest financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. It starts with having a diverse, diverse workplace where employees are valued for their strengths and perspectives. They firmly believe all employees should be treated with respect, live free of discrimination and be able to bring their whole selves to work. This is core to who they are as a company and how they drive accountable growth.

A fantastic opportunity for a Desktop Engineer to join my client at their offices in Dublin. Providing assistance to the Engineering team with building hardware devices, engaging in business impacting production incidents. This is a Full time position consisting of shift work, 7AM - 3PM, 9AM - 5PM, 10AM - 6PM with the occasional periodic need to do out of hours work (flexible from 11AM - 7PM) If User Acceptance Testing is occurring you may need to stay late or work weekends, these will be billed on your timesheet.

Daily Tasks Needed:

. Assist with building hardware devices such as laptops, thin clients, Chromebook, desktops and updating of inventory record repositories to accurately track the device life cycle changes.

. Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including PC/laptop/Thin Client hardware, PC/Virtual desktop software, printer 1st level diagnosis, Audio Visual/Telepresence troubleshooting, Blackberry/Android/IOS mobility devices, network connectivity, etc.

. Engage with engineering teams for process and application improvement opportunities.

. Reviews system documentation for accuracy and update as necessary.

. Assists Business Technology Groups partners in working through issues and engaging appropriate operational resources.

. Software and system fault diagnosis, analysis, and fix.

. Ownership of all user problems through to completion.

. Risk awareness of technology and business impact.

. Assisting with other system related activities (IMAC)

. Proactively keeps customer always updated with problem status.

. Identifying and reporting risk as appropriate in accordance with the guidelines provided.

. Engaging with technology partners & vendors on a day-to-day basis.

Core Skills - Needed + Preferred:

. Stakeholder Management Skills

. Technical proficiency in Desktop Support

. Experience working with Hardware/Software

. Attention to detail - able to complete tasks from start to finish.

. Experience with Change Management Systems needed.

. Experience using PowerShell or Bloomberg preferred.

If you are interested in the role, please apply via the link OR send me your CV via email:

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them.

Please be advised if you have not heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.