Onsite Support Analyst

Up to £35,000 + benefits

SC Cleared or Clearable (Gwynedd)

Concept Resourcing are looking for an Onsite Support Analyst/Deskside Engineer to provide hardware and software support, deskside on IT products within SLA's. You will be meeting customer needs in a diverse working environment, the role requires a degree of flexibility and an expectation that the core working hours are spent on customer site in North Wales.

Responsibilities

• Replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution
• Perform Break fix on desktop equipment
• Perform IMAC activities
• Daily backup checks as required
• Complete allocated calls and maintain regular contact with Workflow Managers
• Provide timely, quality solution keeping the customer updated and escalating if required
• Refer to relevant procedures to perform role
• Periodically review Security Policies - to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any tickets/non ticketed/project work as and when required.
• To be compliant with health and safety company policy and legislation at all times.

To be considered for this opportunity, it is important that you can obtain SC level security clearance and have the following knowledge and skills:

• Knowledge of Server OS and navigation
• Experience with Active Directory is desirable
• Hardware knowledge, Laptop Keyboards, Memory, Hard drives
• Experience with network fault troubleshooting
• Experience with Network builds
• Experience with network printer installs and configuration
• Experience with Microsoft applications
• PC literate
• Interpretation of data & actions
• Experience with VPN and remote work on machines
• Good troubleshooting skills

You will be a team player with excellent communication and customer service skills skills, used to working on site who can work under pressure. You will also have:

• IT engineering experience
• A good understanding of analytical troubleshooting
• A good understanding of networks and windows Operating systems
• Must be able to diagnose and repair desktops and laptops
• Desktop and laptop accreditation desirable
• Knowledge of specific customer software desirable
• Full UK Driving Licence
• Current and valid SC level clearance

For more information and to apply, Click APPLY and a member of the team will be in touch.