Prestigious London based Financial Services client are looking for an Hands-On Service Desk Team Leader/Manager to be the escalation point for the team and provide high level of support.

You will be leading a team of three 2nd line engineers providing VIP White Glove Support to the Trade Floor, VIP's and Senior Management.

Hybrid Working on offer.

Requirements

• Take ownership of tickets and call queue; ensure calls are managed, allocated, escalated and resolved within SLA's
• Strong stakeholder management skills
• Strong hands on technical knowledge of Microsoft Office 2019-Office365, Windows 10 - 11 and Active Directory management
• Microsoft Exchange administration
• Blackberry, BYOD support
• VMWare & remote support
• SCCM - Package and deploy software in line with the business's needs.
• Blackberry/Remote Support - Support users remotely that are working from home (WFH).

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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