Role: Service Designer

Contract: 3 months (possible extension)

Location: Hybrid in London 1-2 times a week

Inside IR35

Do you want to help us define the products of the future? We're seeking a champion of design to embrace this unique role, driving the success of our client's products. With all the professional and personal opportunities, you'd expect from a positive, global company.

We're seeking Service Designers to lead the experience workstream of projects in the Govt. sector.

Key Responsibilities:

• Holistic thinkers, looking at, all touchpoints who continuously looks to develop product experiences, who embrace empathetic research, and build the foundation from which to define and design people's relationship with digital products and services.
• Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.
• Apply knowledge in human factors, ethnography, and the user-centred design process to product
• Take account of any pre-construction information provided by the client (and principal designer, if one is involved)
• Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Take steps to reduce or control any risks that cannot be eliminated.
• Support the learning and development of less experienced and trainee Service designer within the team
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
• Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design

Essential Skills:

• 7 to 9 years professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
• A real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
• A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
• The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
• The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
• The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically
• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution.
• Aligning front to back of house experience design
• A strategic approach to problem-solving and ability to think far beyond the user interface
• Strong knowledge and proven practical execution of Customer Centric Design Principles
• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
• Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
• Knowledge of GDS standards

Nice to Have Skills.

• A real breadth of skills - from research to workshop facilitation to crafting experiences
• Highly independent, flexible, and adapting to evolving environments, with well-developed people skills.
• A confident and passionate designer but down to earth, humble, and personable
• Key sense of people and team
• Collaborative
• Inquisitive
• Pragmatic and adaptive.
• Gone through GDS assessments.

If you think you'd be a great fit for this position, apply today!