Service Designer - Fixed Term Contract

Our client in the public sector are looking for two Service Designers to join their teams on a 23 month fixed term contract for an exciting new project.

Responsibilities:

• Develop existing service blueprints and journey maps to provide direction for new and improved customer journeys
• Engage with internal and external stakeholders and partners in the development of designs and work together to iterate them through the transformation period
• Provide assurance for the design and research work delivered by external partners
• Engage with research and data sources to analyse failure within existing services, identify root causes for that failure within existing services, identify root causes for that failure and collaboratively create solutions that address those issues
• Support the Service Design Manager and Head of Design to build a wider organisational understanding of service design and embed user service centred ways of working.

Key Skills:

• Stakeholder engagement skills
• Experience leading the analysis and synthesis of outputs from workshops and other research/design activity eg user journeys and service flows
• Experience of Agile practices
• Knowledge of Service Design techniques like service maps, blueprints, customer journey mapping, UX and CX etc.
• Ability to rapidly develop high-level service prototypes
• Good facilitation skills
• GDS experience is a great bonus

What they are offering:

• A 23 month fixed term contract
• Hybrid working model
• £56,000 salary p/a
• 27.9% pension contribution!

Please apply below if you're interested!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.