PROBLEM MANAGER - CORSHAM - CONTRACT

Leading Managed Services Provider in the Public and Defence Sector requires a Problem Manager to be a part of the Through Life Support (TLS) New Style of IT (Deployed) (NSOIT(D) Programme. We are seeking an experienced Problem Manager to be co-located on site working directly with the customer. This role is heavily collaborative with the both the Embedded client staff and military personnel, you must be able to work within a team and have the autonomy to work independently when required. You will be working to maintain the problem management process supporting a broad and technically diverse product set in an extremely dynamic environment. You will be working both with the programme technical leads and the customer to produce/maintain and review relevant problem records. You will be included in a number of technical calls to assist and provide input as required for all problem related issues.

*A national security clearance is required for this role but candidates not holding this level of clearance might be considered*

Duration: 6 months+ possible extension

Location: Onsite in Corsham

Skills (Mandatory):

• Excellent communication skills (both verbal and written) especially when producing or reviewing Problem records.
• Attention to detail is key.
• ITIL v3 or v4.
• Reporting and the preparation of management information to inform localised Management and the wider Client team of progress.
• Inserts into a Fujitsu Monthly Service Report recording Problem records within the reporting period.
• Working knowledge of Remedy.
• Working Pattern (Mon-Fri, Shifts, on-call): Monday-Friday

Your experience:

• Maintain information about known errors and workarounds.
• Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of all problems in project and live.
• Provide good quality knowledge and information to expedite effective decision making relating to problem management.
• Host/chair meetings and Problem Management Working Group as required.
• Engage with relevant stakeholders, both internal and 3rd party, in the conduct of problem management duties as required.
• Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
• Working with the Knowledge and Configuration Managers to maintain a Single repository for all project and live services problem related activities for all stakeholders to refer to.
• Ensure that appropriate action is taken to anticipate, investigate and resolve problems on systems and services.
• Ensure that such problems are fully documented within the relevant reporting system(s).
• Coordinate the implementation of agreed remedies and preventative measures.
• Analyse and report on patterns and trends, at the Problem Management Review board and the Monthly Services Review board.
• Initiate and monitor actions to investigate and resolve problems in systems and services.
• Lead on the implementation of agreed remedies and preventative measures.
• Investigate problems in systems and services.
• Manage problems/incidents in an agile environment focusing upon the rapid development and deployment of continuous delivery

Please apply via this ad in the first instance or send a CV with covering note or contact me (see below)

Project People is acting as an Employment Business in relation to this vacancy.