Freelance SAP Service Manager - 12 Months + - Madrid

As a Freelance SAP Service Manager, you will be responsible for overseeing and optimising SAP service delivery, ensuring client satisfaction, and driving continuous improvement. The ideal candidate will have a solid background in SAP services, exceptional leadership skills, and a customer-focused approach.

Responsibilities:

1. Service Delivery Oversight:

   • Manage the end-to-end delivery of SAP services, ensuring adherence to service level agreements (SLAs) and client expectations.
   • Collaborate with cross-functional teams to address and resolve issues, ensuring seamless service delivery.

2. Client Relationship Management:

   • Build and maintain strong relationships with clients, understanding their business needs and ensuring SAP services align with their strategic objectives.
   • Act as the primary point of contact for clients, addressing inquiries, concerns, and providing regular updates on service delivery.

3. Team Leadership:

   • Lead a team of SAP professionals, fostering a collaborative and high-performance work environment.
   • Provide guidance and mentorship to team members, promoting skill development and career growth.

Qualifications:

• Proven experience in SAP service management, with a focus on service delivery and client satisfaction.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for effective client interaction.
• In-depth understanding of SAP solutions and their applications.
• Demonstrated ability to drive continuous improvement initiatives.
• Bachelor's degree in a relevant field; SAP certification is a plus.

If you are interested and qualified in this SAP Service Manager role, please apply and one of the team will be with you shortly.