D365 Functional Consultant - Hybrid/Birmingham

D365 Functional Consultant required for a Microsoft Gold partner based in Birmingham to provide in-depth knowledge of the core D365 applications and evaluate the customer's business processes against the standard D365 CE functionality as well as collaborating with stakeholders to ensure a comprehensive set of requirements, aligned to business objectives, gaining a good understanding of current business processes.

Key responsibilities:

• Dependent on the size of the project you will be working within a team of functional (and technical) consultants ensuring smooth delivery and a unified approach.
• Participate in every aspect of the solution implementation from: workshops and analysing the customer's requirements to configuring the D365 application and environment/release management
• Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining a good understanding of current business processes.
• Provide in-depth knowledge of the core D365 CE applications and evaluate the customer's business processes against the standard D365 CE functionality.
• Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by the PMO function and senior/lead consultants.
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Pre-sales support including demonstrations and estimations supporting sales and Consultancy teams as required.
• If modifications/customisations are required, either to processes or to the Microsoft Dynamics 365 application, the Functional Consultant should facilitate the customer's decision-making process and in conjunction with senior/lead consultants develop the functional design document that will drive the development process.
• Have industry experience and understand challenges and risks when implementing vertically aligned applications.

Technical skills:

• Design, create and configure Dynamics 365/Power Platform solutions implementing the clients 'low code, no code' approach.

Dynamics 365/CRM product experience on at least 2 of the following:

• Sales - (Lead/Opportunity/Quote/Order/Invoice)
• Awareness of add-ons eg Click Dimensions/MailChimp/Microsoft Dynamics Marketing).
• Service and Case management including SLAs and Entitlements.
• Custom ISV/xRM solutions using Dynamics 365 & Power Platform.

Dynamics 365/CRM Customisation and configuration including but not limited to;

• Entity Design & Entity Relationship modelling implementing multiple relationship types.
• Model Driven App Form Design.
• Business Process Flows spanning multiple entities.
• Classic Dynamics 365 Workflows, including various trigger events and conditional logic.
• Dynamics 365 Dashboards including a combination of charts and list views.
• Reporting using both the Dynamics 365 report wizard and able to identify where SQL Server Reporting Services (SSRS) reports may be used.
• Model Driven Apps containing multiple system components.
• Aware of the ability to perform ribbon customisation with 3rd party tools.
• Where appropriate can implement complex field types (Rollup/Calculated/Customer).
• Is proficient with the Dynamics 365 security model and which components of the system that can be restricted by security.
• Where necessary, can write and interpret JavaScript within the context of Dynamics 365.
• Understands and identifies the point at which requirements are more effectively met by the use of custom plugins/workflow assemblies and can articulate those requirements to the relevant colleagues.

The salary offered for this position is between £40,000 & £55,000 + benefits.

Crimson is acting as an employment agency in regard to this vacancy.