Infrastructure Engineer L2 (shift)

Place of work: Sheffield - UK, (on-site)/Duration: Permanent/Hours of work: 12 hrs shift pattern (06:00 to 18:00 hrs/18:00 to 06:00 hrs) 4 days on then 4 days off

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organization, we offer all our employees access to an online training platform, career progression and a supportive environment.

The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure.

The shift team is comprised of 8 L2 engineers and 4 L1/2 engineers providing 24*7*365 best of breed support to our enterprise customers.

Role Responsibilities:

• Working in a 24x7 support environment focusing on continuous operation of the various customer estates, many of them running in a high availability environment.
• Pro-active monitoring of the supported estate through a number of key monitoring (RMM) tools
• Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures
• Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times.
• Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware, firmware and application patching.
• Working with Azure, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments

Technical Competencies:

• Prior experience in a 24 x 7 Network Operations Center/Service Desk Environment
• 2nd/3rd level technical service experience level a must.
• Good problem-solving skills
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• Microsoft Azure and Office 365
• 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022)

Essential Skills:

• Windows Server: 2012/2016/2019 & 2022
• Core Infrastructure Roles - Active Directory, Exchange, Certificate Authority
• Cloud Infrastructure - Azure
• Virtualisation - VMWare, Hyper-V, Azure & Failover clustering
• Server hardware knowledge (RAID/OOB Management)
• Backup & Archiving - Veeam, CommVault, DPM, Azure Backup
• Disaster recovery - VMWare SRM, Hyper-V & Azure ASR
• Networking: Cisco, Barracuda, Fortigate, Aruba, VPN, DNS, DHCP, & Wireless AP configuration
• Monitoring: SCOM System Center Operations Manager, Kaseya

Our Company Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow