GSA Techsource is currently recruiting for a Workspace Delivery Engineer to work for a financial client.

The successful candidate will be supporting the operational delivery of the clients Virtual Desktop Estate and its associated services.

Essential Skills:

• Knowledge of the Citrix product suite over multiple product versions, including (but not limited to) Virtual Apps and Desktop and NetScaler (The ability to install, configure and manage Citrix NetScalers).
• Ivanti User Workspace Manager.
• Experience of design, implementation and support of Citrix solutions for multiple environments.
• Technical ownership of project delivery and engaging closely with the Project Manager to ensure projects are delivered on time and on budget.
• Ability to coach and mentor others to address day to day faults ranging from user maintenance and desktop performance to high visibility faults impacting many users.
• The ability to research solutions outside ones typical skill set is a strong plus.
• Ability to diagnosis hardware, security, and application issues
• Solid knowledge and experience with Windows 10/11 and application delivery/packaging solutions - including application streaming, sequencing and isolation.
• Experience with standard change management and configuration policies

Beneficial Skills:

Experience working with or supporting one or more of the following technologies would be an advantage:

• Microsoft App-V
• Office 365

Responsibilities:

• Produce detailed design documentation on medium to large scale for End User Service solutions, considering infrastructure and environmental factors
• Ensure project involvement is aligned to the Project Life Cycle Management, adhering to the four phases, conception, planning, execution and termination
• Identify Service Improvements and package these up into a proposal detailing the problem, the impact, the proposed solution and associated effort to implement.
• Provides specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.
• Experience of capacity and performance analytics which can be drawn from when making customer recommendations in order to ensure solutions are efficient and optimally scaled.
• Provides specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met, including hand-over to client where appropriate.
• Responsible for building and maintaining strong relationships with internal customers and vendors and able to thrive in the ever changing work environment
• Deliver ITIL driven support via Incident, Problem and Change Management.
• Initiates action to maintain or improve services and standards within area of authority, recognising issues that need to be escalated. .
• Plays a leading role in scheduling implementation work, liaising with all concerned to ensure that requirements and/or priorities are met and disruption to the organisation is minimised.
• Assists with preparation of implementation procedures with fall back contingency plans. Installs and tests new versions of system software.
• Investigates potential and actual service problems and recommends solutions. Follows formal procedures to plan and test proposed solutions.
• Prepares and maintains operational documentation for relevant systems/services. Advises systems development and service delivery staff on the correct and effective use of system software.
• Gathers performance statistics from the IT platforms to enable recommendations for optimisation/service improvements.

The successful candidate will be required to work in the London office 3 days a week.

This role falls Inside IR35.

GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.