The Opportunity:

The IT Operations Manager role is to provide leadership, support and oversight for our client's International Technology Operations and Services Team as the first person in IT for our client outside of the USA, meaning we are looking for candidates with both a hands-on aptitude and an ability to provide technical and IT leadership for their business in the UK.

This includes full responsibility for the management of people, service partners and processes around the Service Desk to ensure quality service outcomes, continuously increase organisational efficiency and personnel uptime as well as technical execution, problem solving and day-to-day technical operations.

The IT Operations Manager is also responsible for planning, designing and organising the Technology Operations according to best practices ensuring high levels of service quality for IT projects, cybersecurity and infrastructure availability.

The successful individual will develop, implement and oversee policies, procedures, technologies and tool-sets to ensure consistent service levels, issues resolution and security at all times.

Please call Edward Laing here at ISR Recruitment to learn more.