1st Line IT Support - Service Desk
1ST LINE IT SUPPORT - SERVICE DESK
LOCATION - YORK
SALARY - £22,800 + ANNUAL BONUS (8-12%)
Your new role
A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk.
What you'll need to succeed
On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.
The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:
- 1st Line IT support experience on a busy IT Service Desk
- Windows 10 support in a domain environment.
- Experience working to and reporting against SLAs
- Working in large scale, multi-site environments.
- Hardware, software and peripheral troubleshooting and support.
- Active Directory administration.
- Excellent Customer Service
- Microsoft Office 2016 troubleshooting and support.
What you'll get in return
The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £22,800 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Reference: 2676663060
1st Line IT Support - Service Desk
Posted on Nov 9, 2023 by Hays Specialist Recruitment
1ST LINE IT SUPPORT - SERVICE DESK
LOCATION - YORK
SALARY - £22,800 + ANNUAL BONUS (8-12%)
Your new role
A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk.
What you'll need to succeed
On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.
The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:
- 1st Line IT support experience on a busy IT Service Desk
- Windows 10 support in a domain environment.
- Experience working to and reporting against SLAs
- Working in large scale, multi-site environments.
- Hardware, software and peripheral troubleshooting and support.
- Active Directory administration.
- Excellent Customer Service
- Microsoft Office 2016 troubleshooting and support.
What you'll get in return
The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £22,800 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Reference: 2676663060
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