Service Desk Team Leader - Cambridge/remote - up to £45,000 plus package

My client a leading MSP who provides outsourced IT around the UK and overseas, whose focus is on long-term relationships that embody our core values of Clarity, Partnership, and Quality is currently on the hunt for a Service Desk Team Leader to come and join their team.

As the Service Desk Team Leader, you will play a key position in the business, providing technical and people skills at an expert level. Often working hands-on, the position requires both a passion for technical solutions and a people-first mindset. Someone who likes working in a fast-paced and busy environment, highly organised, positive, and approachable and able to remain flexible enough to focus your attention where you're most needed.

What we can offer you:

• The independence to manage your own work schedule and the option to work from home in coordination with the senior Service Desk team.
• We are a friendly bunch with passion and ambition. We thrive on teamwork, learning and development.
• We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills.
• You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.
• You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with us.
• We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ and dinners.

What we need from you

• Practical IT experience (5+ years), having previously worked in a senior engineer position in a support team, out in the field working autonomously in a technical capacity, or similar role.
• A passion for technology and how it can support a team to work effectively.
• An experienced customer service expert can demonstrate the clarity, partnership and service quality values needed to create a positive customer experience.
• A favourable decision maker, able to analyse the situation and information available, and judge the situation methodically to confidently make progressive decisions.
• Positive and enthusiastic attitude towards technical and managerial challenges.
• Previous experience in a team leader position as a line manager, coach and influencer to junior team members would be an advantage.
• Able to take ownership of team-wide initiatives incorporating planning, organisation and communication to a high standard.
• Comfortable with analysing data, reviewing metrics and reporting against KPIs.

Service Desk Team Leader - Cambridge/remote - up to £45,000 plus package