Service Desk & Technical Operations Manager

£60k - Permanent - 5 days per week from Central London office (in time can reduce)

Our London based client have an immediate requirement for a permanent Service Desk & Technical Operations Manager to join their Central London team.

This role will be key in providing leadership and management of the IT Help desk team and act as the main point of escalation, while leading the 1st to 3rd line engineering function.

Keys skills and experience required for the Service Desk & Technical Operations Manager:

• Act as the number 2 within Technology to the Director
• Manage all aspects of the technical estate, covering desktop services, remote access, mobile computing, printing and telephony
• Oversee the Jira HelpCentre
• Create new policies for First-time resolution (FTR) and work with SMEs
• Previous leadership of a Helpdesk function, within a Public Sector/Not-for-profit client
• Substantial technical experience with comprehensive knowledge of Windows, Office365, InTune, Mac, MDM
• ITIL certified
• Excellent troubleshooting skills and able to work in a challenging and fast paced environment
• The organisation are part of the local government pension scheme