Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

An exciting opportunity within UK's largest retail bank and household name are looking for Infrastructure Engineer based in Edinburgh.

Role: Infrastructure Engineer (Avaya CMS)

Location: Edinburgh, Leeds, Cardiff, Banbury, Birmingham, Halifax (any location 2 days week on site)

Duration: 6 months

Status: Inside IR35

Experience and skills Required:

• Experienced at working in a Telephony administration/engineering role and be familiar with the Avaya Aura/Communication Manager & Call Management Systems (CMS) platforms.
• possess excellent Avaya CMS System Administration skills.
• familiar with managing of moves, additions and change requests including account permissions and password resets for Avaya CMS users across multiple CMS systems.
• able to assist and add value for quarterly recertification/validation CMS accounts.
• possess good customer service and communication skills to liaise with customers/business areas/Contact centres and suppliers.
• have a good understanding of inbound services and efficiently liaise with suppliers and manage a range of requests including the addition of new numbers or changes to existing services to meet business requirements and timescales.
• understand contact centre call flows and manage the upload of audio files/announcements to the Avaya platform.
• be a good team player with the ability to self-manage business requests and incident/problem investigations from a team queue/worklist.
• have a good understanding of IT Change Management and experience of using Service Now

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

Please email me