Field IT Support Engineer - Solihull

• £28,000 DOE
• Solihull
• Field Onsite
• Amazing Benefits!
• Diverse Company culture

Our client, a well-known organization in the Technology and Software Solutions (TSS) industry, is searching for a Field IT Support Engineer to join their team.

The Role

As a Field Service Engineer, you will be responsible for supporting and resolving end-user hardware issues within the Solihull Metropolitan Borough Council region. You will travel from site to site providing deskside support, or at remote worker location/s. You will also support the wider team with Smart Hands, Project Delivery, Holiday, and cover for Absence.

Day to Day Responsibilities

• Accurately complete approved work requests within the agreed service level agreement (SLA).
• Diagnose and repair hardware faults on HP and Dell laptops, desktops, and Servers.
• Manage warranty repair calls for HP and Dell equipment.
• Install, configure, and maintain desktop computers and peripheral equipment.
• Image laptops and desktops.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and desktop/laptop hardware.
• Work with vendor support contacts to resolve technical issues within the desktop and server environment.
• Escalate issues to the appropriate person or team as needed to resolve issues within the SLA.

Essential Skills

• Knowledge of Microsoft Windows.
• Experience with HP, HPE, and Dell equipment.
• Able to diagnose and repair desktop and laptop computers, as well as Laser printers.
• Able to provide first-line support for server hardware.
• Understands IT infrastructure solutions and SLAs.

Some Amazing Benefits

• Paid time off: You start with 23 days of paid vacation per year, which can increase to 27 days with seniority. You can also buy more vacation days if you want.
• Pension: The company matches your contributions to your pension plan up to 6% of your salary.
• Life insurance: The company provides life insurance for you and your dependents.
• Maternity, adoption, and shared parental leave: You are eligible for 15 weeks of fully paid maternity, adoption, or shared parental leave.
• Voluntary benefits: You can choose from a variety of voluntary benefits, such as discounts on retail, socialising, travel, technology, and health and wellbeing.
• Annual volunteering day: You are given one day per year to volunteer in your community.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.